Exchange or return policy

How to replace the product?
Please access this link

https://familiahomewear.com/pages/exchange-refund

1-Write the phone number or email from which you made the order

2-Write the order number

3- After your order appears, mark the items you want to exchange or return.

4-If you want to exchange, choose Exchange

5-If you want to get your money back, choose Refund

6- In the case of an exchange, place a new order and write in the notes in the shopping cart ‘Special Instructions to the Seller’ that this order is an exchange, otherwise we will ship the order to you without receiving the product you want to exchange.

Before replacing, make sure that the product is intact and can be replaced

Exchange or return is permitted within 14 days of receipt

Underwear and anything similar are not allowed to be exchanged or returned

Exchange or return is permitted within 14 days of receipt

It is not allowed to exchange or return underwear, towels, leggings, women’s Bermudas, underwear heating sets, and the like.

Note: The company bears the shipping costs only if we send a wrong product. Otherwise, the customer bears the shipping costs when making an exchange or return.